Privacy Policy

Morino Lodge operates guest accommodation in Hakuba, Nagano and Myoko, Niigata, Japan. This policy explains what personal information we collect through this website and when you stay with us, how we use it, and how to contact us about it.

We handle personal information in accordance with the laws of Japan, including the Act on the Protection of Personal Information. This policy was last updated in October 2026.

We collect only the information we need to answer your questions and to provide your stay. Depending on how you deal with us, this may include:

• your name and contact details, such as your email address, telephone number and postal address;
• the details of your booking, such as your dates, the number of guests and any requests you make;
• information we are required by Japanese law to record at check-in, which for guests who do not live in Japan includes nationality and passport details;
• technical information about your visit to this website, such as your browser type and the pages you view.

When you contact us by email, telephone or through this website, we use the details you give us to reply to you and to deal with your request. We do not use them for any unrelated purpose.

When you make a reservation, we use your information to confirm and manage the booking, to take payment, to prepare for your arrival and to contact you about your stay. We may also use it to meet our legal obligations as an accommodation provider in Japan, including keeping a guest register.

Reservations and payments may be handled through third-party booking and payment services. When you book through one of these services, the information you enter is also collected by that provider and is subject to its own privacy policy. If you book through a travel agent or an online booking site, that company passes us the details we need to provide your stay.

We may use analytics services to understand how this website is used, for example which pages are visited and how visitors arrive. This information is collected in aggregate form and is used to improve the website. It is not used to identify individual visitors.

This website may use cookies and similar browser storage to make the site work, to remember your preferences, such as your choice of light or dark display, and to support the analytics described above. Third-party services that provide parts of this website, such as fonts, may also receive technical information from your browser.

You can block or delete cookies in your browser settings. Some parts of the website may not work as intended if you do.

We do not sell personal information. We share it only where necessary:

• with service providers who help us run our reservations, payments, website and communications, and who may use it only for those purposes;
• with the activity, transport or other providers you ask us to book on your behalf;
• where we are required to do so by law or by a public authority.

Some of these providers may be located outside Japan.

We take reasonable steps to protect personal information against loss, misuse and unauthorised access, and we limit access to those who need it to do their work. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as it is needed for the purposes described in this policy, or for as long as the law requires us to keep it. After that, we delete it or make it anonymous.

You may ask us what personal information we hold about you, and ask us to correct or delete it. To make a request, or to ask a question about this policy, please contact us:

Morino Lodge Hakuba
4692-3 Wadano, Hakuba-mura, Kita-azumi-gun, Nagano-ken 399-9301, Japan
Tel. +81-261-74-0504

Morino Lodge Myoko
585-23 Akakura, Myoko-shi, Niigata-ken 949-2111, Japan
Tel. +81-255-87-3833 (winter only)